Blog

Blog

Advice for future doctors: deeply understand your fellow human beings

Early last week I had the privilege of speaking to a group of high school students who were interested in becoming doctors. A large number of them were volunteering in my hospital, and their coordinator asked me if I could ...
Read More

Are you being served? A bad attitude is the worst possible thing

There are many things that irk customers off when they perceive they’ve received bad service. Few though will cause more consternation than a bad attitude from the very person who is being paid to serve them! In most situations, customers ...
Read More

5 ways leaders within organizations can communicate better

It’s one of the most important, if not the most important trait that any leader should have. Yet it’s so frequently overlooked as people climb the organizational ladder and relentlessly focus on qualifications and results. Good communication. People too often ...
Read More

Why the future of online dating provides a clue as to why telemedicine will work

Online dating is all the rage these days. Statistics suggest that over a third of couples now meet online. For a lot of older readers of this blog, who met their husband or wife the traditional way and are baffled ...
Read More

The social media dementia ticking time bomb that nobody’s talking about, and how we can utilize online communication for early diagnosis

The internet and social media have transformed society. I remember when I was in high school, the concept of being able to retrieve any information you needed or communicate with the world via the click of a button, would have ...
Read More

Doctor, that patient and family are very upset: How to communicate in that tense & angry situation

It’s a scenario that every doctor is familiar with. You are having a busy day and working full steam to get everyone better. You suddenly receive that unexpected message: “Mr Johnson and his family are very upset and would like ...
Read More

5 reasons communication is so often suboptimal in healthcare

Many of the everyday coalface problems we face in healthcare are simply due to suboptimal communication. It could be the patient or family member who doesn't know what's going on in the hospital, the nurse who is confused about orders, ...
Read More

Why physicians should always be their own brand

Healthcare in America and the practice of medicine has undergone a sea change over the last couple of decades. It used to be about Dr Johnson's office around the corner that would serve you and your whole family. Nowadays, it's ...
Read More

Why you should always “dress to kill”

What you wear says more about you than you could possibly imagine. Without sounding judgmental, because there are some people who are just not that into fashion—do not underestimate the power that the way you dress has, and the message ...
Read More

Learn from the very best hotels what awesome customer service looks like

Anybody who has been fortunate enough to stay at a luxurious hotel, knows what a pleasure it is and how the experience leaves an indelible impression on you. A top class hotel knows how to treat their guests like royalty ...
Read More
Loading...