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3 ways that everyone can communicate better at work

No matter what field you are in, a large component of your career success will be driven by your ability to communicate. It's a reality all of us come to at some stage, as we are either trying to climb ...
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“Doctor, can the family talk to you?”…

Being a doctor is often more about talking to people and communicating than it is about the scientific practice of medicine. This is something that is unfortunately not taught in medical school, and it’s left to newly qualified doctors to ...
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How the aviation industry needs to communicate better with passengers and completely overhaul their service philosopy

Over the last few years, the aviation industry has suffered a barrage of negative publicity. Flying is not what it used to be back in the 1970s, when it was very much a luxury experience for everyone, and passengers would ...
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No ifs, ands, or buts: In healthcare, communication is everything

There are many different theories out there about the direction that healthcare should go, and what we need to be doing in the future. Passions run high and peoples’ opinions vary wildly. It’s frequently difficult to find agreement on anything ...
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Biting your tongue in the world of communication: If speaking is silver, then listening is gold

The very word communication conjures up images of talking, calling or emailing. It’s very telling that the default image that comes up in our minds when we hear the word, is one of ourselves being the active communicator while others ...
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3 things a good boss always communicates to his team

The nature of our economy and the relationship that organizations have with their employees has changed dramatically over the last couple of decades. On the whole, it’s been a great thing for employees—because no longer is there a paternalistic relationship ...
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The Swiss Cheese Model of a Disastrous Customer Experience

If you have a terrible customer service experience, it’s often a number of things that have gone wrong. Rarely will one bad thing in isolation ruin an experience that was otherwise good (unless it’s something remarkably big and inexcusable). There ...
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5 communication mistakes doctors should avoid

Being a doctor is about as much of a social job as one can get. Even though computers and healthcare information technology mean that physicians are now spending a disproportionately large amount of their time staring at their computer screens, ...
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What you communicate in those first seven seconds

When you meet anybody new, they form their first impression of you very quickly. Ridiculously quickly in fact. Studies suggest that people form their first impressions within about seven seconds of meeting. Yes, that's it. You only have about 7 ...
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All any customer wants…

There are many essentials that go into what constitutes great customer service and delivering an outstanding experience. With the right training, anybody in the service sector can be taught the right skills—whether they be a bartender or a doctor. Here ...
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