Anybody who has been fortunate enough to stay at a luxurious hotel, knows what a pleasure it is and how the experience leaves an indelible impression on you. A top class hotel knows how to treat their guests like royalty and make them feel special. But do you really have to be a 5-star hotel (or any other 5-star institution) to give such a superior level of service? The reality is that you don’t. Any organization can learn from the very best and take themselves to the next customer service level—in their own little way. Let’s remind ourselves of some things the best hotels do:
Obviously, not every hotel or organization has the resources to do the above. But you can do many smaller inexpensive things to give your customers a more memorable experience. This is applicable to any industry or service. Treat the customer well right from the beginning, make sure they are taken care of, and above all else—always make them feel welcome and help them in any way possible. Be personable, polite and friendly. These are things all institutions can do. You don’t have to be officially 5-star rated to give 5-star service.
Are you ready to improve your communication skills? DocSpeak communications helps individuals and organizations take things to the next level. Learn about our services here